Get help with tech and media If you need computer hardware, software or technical support, Royal Roads has IT resources readily available. In addition, our Media Support Services team provides AV equipment and multimedia support and services. Find what you need Borrow AV equipment Faculty, staff and students can borrow audio visual equipment. Submit your request to borrow equipment through CTET's Multimedia Services. Borrow a laptop or iPad Through EMS Campus, submit a request to borrow a laptop or iPad. IT Customer Service Find answers to your IT-related questions. Search our knowledgebase, review frequently asked questions and submit a ticket via the Helpdesk for IT support. IT Knowledgebase Get support for all things related to technology, software, hardware and more. Browse by topic, search by keyword and read how-to guides. Multimedia Services Audio/visual technologies and multimedia services can enhance learning and events at Royal Roads. Contact Multimedia Services through CTET for tech support. Request computer hardware & software Computer Services provides computer hardware (such as a monitor, keyboard, mouse and webcam) and software to staff and faculty. Request equipment or support. Reset RRU passphrase Use this webform to change your academic account passphrase, used to log in to computers and on to many RRU platforms like MyRRU and Moodle.